Compliance Policy

Compliance Policy

Last updated: 15/07/2026

TRIP A GO GO LTD (Company No. 15127689), of Dept 6134a 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP, operates the website at https://yourtripguides.com (the “Platform”) in accordance with applicable laws and regulations of England and Wales and, where relevant, other jurisdictions in which our users are located. This Compliance Policy summarises the key regulatory areas we observe.

1. Consumer Protection

We design our Terms and Conditions, Refund Policy, and sales processes to comply with UK consumer protection law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including applicable rules on cancellation rights for digital content and services.

2. Data Protection

We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018, as described in our Privacy Policy. Where required, we rely on appropriate safeguards for any international transfer of personal data, and we cooperate with the Information Commissioner’s Office (ICO) in respect of any regulatory enquiries.

3. Advertising and Marketing

Any marketing communications and promotional claims made on the Platform are intended to comply with applicable advertising standards, including rules on honest and non-misleading commercial communications, and with the Privacy and Electronic Communications Regulations (PECR) in respect of electronic marketing consent.

4. AI-Generated Content

Where Trip Plans/Reports or recommendations are generated using artificial intelligence, we maintain internal review processes for the underlying data sources, templates, and planning logic, and we make appropriate disclosures to users regarding the AI-assisted nature of these outputs, consistent with our Terms and Conditions and Privacy Policy.

5. Financial and Payment Compliance

Wallet top-ups and payments are processed through regulated third-party payment providers. We do not store full payment card details. We apply reasonable fraud-prevention and account-verification measures and cooperate with payment providers on chargeback and dispute handling in line with applicable law.

6. Anti-Fraud and Platform Integrity

We take reasonable technical and organisational measures to detect and prevent fraudulent, abusive, or unauthorised use of the Platform, including account suspension where reasonably necessary to protect users and the integrity of the Service.

7. Ongoing Monitoring

We periodically review our policies and internal processes to reflect changes in applicable law and regulatory guidance. This Compliance Policy is reviewed alongside our Terms and Conditions, Privacy Policy, Cookie Policy, Refund Policy, and Delivery Policy.

8. Reporting Concerns

If you believe the Platform is not operating in compliance with applicable law, please contact us at info@yourtripguides.com so that we can investigate.