TERMS AND CONDITIONS
Last updated: 04/01/2026
These Terms and Conditions (“Terms”) apply to your access to and use of Your Trip Guides and any related websites, dashboards, forms, and digital tools operated by TRIP A GO GO LTD (Company No. 15127689) of Dept 6134a 126 East Ferry Road, Canary Wharf, London, United Kingdom, E14 9FP (“Company”, “we”, “us”, “our”).
By creating an account, ticking the acceptance box, accessing, or using the Platform, you agree to these Terms.
Platform: the website at https://yourtripguides.com and any user dashboard, forms, and features we provide.
Services: digital travel planning tools and content, including trip questionnaires, itinerary/report generation, checklists, recommendations, route optimisation, and exports/shares where available.
Trip Plan / Report: a personalised output generated based on the information you provide (including AI-generated content).
Wallet / Account Balance: prepaid credit linked to your account used to pay for paid Services on the Platform (see Section 6).
Consumer: an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.
Business User: any user who is not a Consumer.
You must be 18+ and able to form a binding contract to use paid features.
You must provide accurate information and keep it up to date.
You are responsible for all activity on your account and for keeping your login details confidential.
We may refuse, suspend, or terminate accounts to protect the Platform, comply with law, or address misuse (see Section 12).
We provide digital planning guidance. The Platform is designed to help you organise and plan trips, including multi-destination planning and export/share functionality where available.
No subscription model. The Platform is promoted as “no subscriptions” with pay-as-you-go via top-ups.
Not a travel agency / not a booking provider. Unless we explicitly state otherwise for a specific offer, we do not provide transport, accommodation, guiding, insurance, or on-the-ground travel services, and we do not act as your agent. Any bookings you make with third parties are contracts between you and those third parties.
AI-assisted planning and curated sources. Trip Plans/Reports and recommendations are generated using artificial intelligence. The AI is supported by a curated library of travel information, templates, and planning logic prepared and maintained by our team (including travel researchers and editors). We may review and improve our datasets and logic over time.
No booking services; user purchases independently. We do not sell or arrange transport, accommodation, tickets, tours, or other travel services unless explicitly stated for a specific offer. Any bookings, tickets, reservations, or payments for third-party services are made by you directly with the relevant provider and are governed by that provider’s terms.
Informational nature and verification. Even with curation and review efforts, travel information can change rapidly (opening hours, prices, entry rules, availability, safety conditions, local restrictions). You must independently verify critical details before relying on any output.
Safety. You are responsible for your travel decisions. If a route, activity, or location could pose risks (terrain, weather, health, local laws), take appropriate precautions and professional advice where relevant.
Nothing in these Terms limits your statutory rights as a Consumer.
You must ensure that any information you submit is accurate to the best of your knowledge.
You must not:
misuse the Platform (including hacking, scraping, reverse engineering, interfering with security, or attempting to access non-public areas);
upload or submit illegal, infringing, defamatory, hateful, or harmful content;
use the Platform to spam or to promote unrelated services in a deceptive way.
How Wallet works. The Wallet is prepaid credit that can be used only to pay for paid Services on the Platform. It is personal to your account and not a bank account.
Top-ups. You can top up using payment methods made available at checkout. We use third-party payment processors. Top-ups are credited once we receive confirmation of successful payment.
Minimum top-up. The minimum top-up amount is displayed at checkout (your current terms indicate a minimum of €20 or equivalent depending on currency selection).
Currency. The Platform may allow you to view prices in multiple currencies . The currency applicable to a transaction is the one shown to you at checkout/confirmation.
Non-transferable; no cash-out (with legal exceptions). Wallet credit is non-transferable and not redeemable for cash except where required by applicable law (for example, where a refund is legally due).
Goodwill transfers. We may, at our sole discretion, transfer Wallet credit between accounts as a goodwill gesture, but this does not create any right to demand transfers or payouts.
Deductions and confirmations. When you purchase a paid Service, the applicable fee will be deducted from your Wallet and you will receive an in-app confirmation and/or email confirmation (where available).
Chargebacks and payment disputes. If you initiate a chargeback or payment reversal, we may suspend the account while we investigate and/or offset the reversed amount against your Wallet balance where legally permitted.
Wallet expiry.Wallet credit does not expire unless we clearly communicate an expiry period at the time of top-up or credit issuance (e.g., promotional
credits). Promotional credits may expire and may be subject to additional restrictions displayed at the time they are granted.
Fees and rounding. We do not charge a separate fee for holding Wallet credit. Where currency conversion or processor fees apply, they will be disclosed at checkout. Minor rounding differences may occur depending on currency and payment provider.
Refunds of unused Wallet credit. Unused Wallet credit is generally
non-refundable, except where required by applicable law or where we expressly choose to provide a refund as a goodwill remedy. If a refund is granted, we may refund via the original payment method where possible, or by reversing the Wallet top-up, and we may require reasonable verification to prevent fraud.
Fraud / abuse protection.We may place temporary limits on Wallet
top-ups or spending, or suspend an account, where we reasonably suspect fraud, abuse, or unauthorised use.
Prices for paid Services are shown before you confirm purchase.
Taxes (including VAT where applicable) are included or shown as indicated at checkout.
Promo codes, vouchers, or credits (if offered) may have additional terms communicated at the time of issue.
Immediate access. The Platform indicates that plans may be generated and made available in your dashboard immediately after you submit details and fund your account.
Email delivery. Where the Platform offers email delivery of a Trip Plan/Report, delivery timing and availability will be shown in the ordering flow (and may depend on technical factors).
No guarantee of uninterrupted access. We strive for availability, but the Platform is provided “as is” and “as available”. Maintenance, updates, or outages may occur.
This section applies only if you are a Consumer.
General rule (14 days). Under UK consumer contract rules, Consumers typically have a 14-day cancellation right for distance contracts, subject to exceptions and rules for digital content/services.
Digital content / immediate performance waiver.
If you purchase digital content or request immediate performance of digital services during the 14-day cancellation period, you will be asked to provide:
Effect of the waiver.
Statutory quality rights remain.
Even where cancellation is lost due to the waiver, you still have statutory rights if digital content is not of satisfactory quality, not fit for purpose, or not as described (where applicable).
How to cancel (when cancellation applies).
To cancel, contact us using the contact details on the Platform. If cancellation applies, we will process the required refund in accordance with applicable law.
Refund Policy page. We may also publish additional operational rules on refunds/cancellations on the Platform (e.g., for payment errors, technical failures, or specific offer types). If there is a conflict, these Terms prevail unless we explicitly state otherwise.
Technical issues. If a paid Service fails to generate or deliver due to a Platform error, we will use reasonable efforts to re-deliver or provide an appropriate remedy (which may include re-running generation or crediting your
Wallet), without limiting statutory rights for Consumers.
Wallet top-ups. Top-ups are advance payments for future Services. Refunds of unused Wallet credit are provided only where required by law or where we choose to do so as a goodwill remedy.
We own (or license) the Platform, its design, branding, and underlying software.
Subject to these Terms, we grant you a limited, non-exclusive,
non-transferable, non-sublicensable licence to use the Platform for your personal use (and for Business Users, for internal business planning use), in each case only as intended by the Platform.
You must not copy, modify, distribute, sell, or create derivative works from the Platform or our content except as permitted by law or explicitly allowed by the Platform (e.g., exporting your own Trip Plan).
11.4. We grant you a personal, non-exclusive licence to access and use your generated Trip Plans/Reports for your own travel planning purposes. You must not resell, redistribute, publish, or commercially exploit Trip Plans/Reports (or substantial parts of them) unless we explicitly permit this in writing. We may reuse anonymised, aggregated usage patterns to improve the Platform, but we do not publish your personal trip details unless you choose to share them.
You retain ownership of the information you submit.
You grant us a worldwide, non-exclusive licence to host, store, reproduce, process, and display your submissions only as needed to operate the Platform and provide the Services (including generating Trip Plans/Reports and storing them in your dashboard).
You confirm you have the rights needed to submit any content you provide and that it does not infringe third-party rights.
You may stop using the Platform at any time.
We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Platform or other users.
Where legally required, we will provide reasonable notice. In serious cases (fraud, security threats, illegal activity), we may act immediately.
13.4. The Platform may contain links to third-party websites or services (e.g., booking platforms, maps, activities). We do not control and are not responsible for third-party services, their availability, pricing, or terms. Any purchase or interaction with a third party is between you and that third party.
Nothing excludes liability that cannot be excluded. We do not exclude or limit liability where doing so would be unlawful (including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).
Information and planning limits. To the maximum extent permitted by law, we are not liable for losses arising from reliance on travel recommendations where you fail to verify critical information, or from
third-party services, events, or changes outside our control (closures, delays, regulatory changes, weather, etc.).
Business Users. If you are a Business User, we exclude (to the maximum extent permitted by law) liability for indirect or consequential loss, loss of profit, and loss of business arising out of or in connection with use of the Platform.
Consumer statutory rights. For Consumers, this section does not affect your statutory rights.
Our Privacy Policy explains how we collect and use personal data. By using the Platform, you acknowledge you have read it.
We may update the Platform and its features over time.
We may update these Terms. If changes are material, we will provide reasonable notice (e.g., via the Platform or email). Continued use after the effective date means you accept the updated Terms.
These Terms are governed by the laws of England and Wales.
If you are a Consumer residing outside England and Wales, you may also benefit from mandatory consumer protections in your country of residence.
If you have a complaint, please contact us with details sufficient to investigate (account email, order reference, screenshots where relevant). We aim to respond within a reasonable time..
If you are a Consumer and we cannot resolve a complaint, you may be entitled to use an alternative dispute resolution provider in the UK. We will tell you if we are willing to use ADR for your complaint and, if so, which provider.
We are not responsible for delays or failures caused by events outside our reasonable control (including outages, strikes, severe weather, governmental actions, or failures of third-party providers).
We may assign or transfer our rights and obligations under these Terms as part of a business reorganisation or sale. Where required by law, we will notify you.
If any provision is found unlawful or unenforceable, the rest remains in effect.
These Terms (together with any policies referenced) form the entire agreement between you and us regarding the Platform.
19.5. We may send notices electronically (via email and/or the Platform). You can send notices to us via the contact details on the Platform
